Returns & Refunds
100% satisfaction guaranteed. Easy returns and hassle-free refunds.
Our Return Policy
We stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer easy returns and full refunds within 30 days of purchase.
30-Day Money Back Guarantee
If you're not satisfied for any reason, we'll refund your full purchase price within 30 days of receipt.
Return Conditions
- Product must be in original, unopened condition
- Return must be initiated within 30 days of delivery
- Original packaging and documentation must be included
- Item must not show signs of use or damage
How to Return an Item
Contact Us
Email support@strainnotname.com with your order number and reason for return.
Get Return Label
We'll provide you with a prepaid return shipping label.
Pack Item
Securely pack your item in original packaging with all documentation.
Ship It Back
Use the prepaid label to ship the package back to us.
Processing
Once received, we inspect the item and process your refund.
Refund Issued
Full refund is issued to your original payment method within 5-7 business days.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately. We'll make it right.
What to do:
- Take clear photos of the damage or defect
- Email photos to support@strainnotname.com within 48 hours of delivery
- We'll issue a replacement or refund immediately
- No return shipping required for damaged items
Refund Timeline
Inspection
We inspect your returned item for condition
Refund Processing
Refund is processed and sent to your payment method
Credit Posted
Refund appears in your account (varies by bank)
Frequently Asked Questions
What if the item has been opened?
Unfortunately, we cannot accept returns on opened items for health and safety reasons. Please check that items are to your satisfaction before opening.
Do I have to pay for return shipping?
No! We provide a prepaid return shipping label. The only exception is for damaged items—we'll provide a replacement at no cost with no return required.
Can I return items after 30 days?
Our standard return window is 30 days. After that, we cannot accept returns. If you have special circumstances, please contact support to discuss options.
How will the refund be issued?
Refunds are issued to your original payment method. If you paid with a credit card, it appears as a credit on your statement. If you paid with another method, refunds are issued via that same method.
What about shipping costs?
We refund the full purchase price including shipping. The only cost is your return shipping, which we cover with the prepaid label.